You have questions. We have answers
RiviaCare is a membership-based healthcare plan offering virtual doctor consultations, free in-person visits, and discounts on medications and lab tests through a growing network of clinics, pharmacies, and labs across Ghana.
Rivia is Ghana’s first tech-enabled healthcare network that connects clinics, pharmacies, and labs to deliver high-quality care. While many of our partner facilities are branded with Rivia signage and operate under Rivia Standards, Rivia itself is not a single clinic or hospital, nor an insurance provider.
Instead, we bring healthcare providers together under one connected ecosystem, offering affordable membership plans through RiviaCare. Additionally, Rivia works with insurance companies to improve access and affordability for members.
RiviaCare focuses on preventive and primary healthcare services like virtual consultations, free doctor visits, and discounted services. Unlike health insurance, there are no claims, lengthy paperwork, or restrictions. RiviaCare provides instant access to essential care.
RiviaCare for Teams includes unlimited virtual consultations, free in-person visits, free vitals screenings, and discounted healthcare services. Plans can be customized based on company size and requirements.
Yes, RiviaCare includes access to specialists like gynecologists, dermatologists, and pediatricians. Membership plans offer free or discounted specialist consultations depending on usage.
Yes, we offer tailored plans for businesses, families, associations, and individuals. Contact us to create a package that meets your needs.
Rivia’s network includes clinics, pharmacies, and labs across Ghana in areas like Dzorwulu, Kasoa, Labone, Koforidua, East Legon, Korle Bu, and more. We’re continually expanding to serve more communities.
You can sign up via our website, WhatsApp, or by visiting any Rivia partner facility.
Simply provide your RiviaCare membership ID (usually your phone number) or show your Health Passport page at the facility.
Payments can be made via mobile money, debit/credit cards, or bank transfers. Members can choose to pay quarterly, semi-annually, or annually.
Virtual consultations are available via video calls, phone calls, or WhatsApp chats with our in-house team of doctors, pharmacists, and nurses.
Yes, Rivia is fully licensed by the Health Facilities Regulatory Agency (HeFRA) and complies with all healthcare regulations in Ghana.
Yes, we collaborate with insurance companies to complement their services. RiviaCare can also be integrated into existing insurance plans to enhance benefits.
RiviaCare covers virtual consultations, in-person visits, discounted lab tests and medications, and wellness programs. Members also get free vitals screenings at select partner locations.
RiviaCare focuses on primary and preventive care. Emergency care is not included but can be accessed at partner clinics at standard rates. Contact our team for assistance in emergencies.
RiviaCare prioritizes preventive care, offering regular check-ups, virtual support, and personalized health recommendations to keep you healthy using innovative tools and technology.
RiviaCare does not roll over unused benefits. However, you can use your benefits anytime during your active membership period.
Yes, you can cancel your membership at any time. Refunds are not available for unused periods.
Costs depend on the service and partner facility, but discounts apply to all specialist visits and tests at partner locations.